Mt Xia: Technical Consulting Group

Business Continuity / Disaster Recovery / High Availability
Data Center Automation / Audit Response / Audit Compliance

Slide List

SLA Home
0: Title Slide
1: Scope
2: Perspective
3: Perspective (continued)
4: Definition of Terms
5: Definition of Terms (continued)
6: Definition of Terms (continued)
7: Definition of Terms (continued)
8: Definition of Terms (continued)
9: Example Architecture Tiers
10: Tier 1: BC/HA/DR/HA
11: Tier 2: BC/HA/DR
12: Tier 3: BC/DR
13: Tier 4: BC/HA
14: Tier 5: BC
15: Standardized SLA
16: Standardized SLA (continued)
17: Standardized SLA (continued)
18: Standardized SLA (continued)
19: Standardized SLA (continued)
20: Summary

Service Level Agreements

First Previous Next Last


Example Architecture Support Tiers

  • Limited offerings under standardized SLA's

    • Tier 1: BC / HA / DR / HA
      • RTO / RPO / Uptime / Downtime
        • Architecture and infrastructure
    • Tier 2: BC / HA / DR
      • RTO / RPO / Uptime / Downtime
        • Architecture and infrastructure
    • Tier 3: BC / DR
      • RTO / RPO / Uptime / Downtime
        • Architecture and infrastructure
    • Tier 4: BC / HA
      • RTO / RPO / Uptime / Downtime
        • Architecture and infrastructure
    • Tier 5: BC
      • RTO / RPO / Uptime / Downtime
        • Architecture and infrastructure
  • Do not attempt to be all things for all purposes


For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.

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Slide 9
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SLA Design
Slide 8
Slide 10


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