Mt Xia: Technical Consulting Group

Business Continuity / Disaster Recovery / High Availability
Data Center Automation / Audit Response / Audit Compliance

Slide List

SLA Home
0: Title Slide
1: Scope
2: Perspective
3: Perspective (continued)
4: Definition of Terms
5: Definition of Terms (continued)
6: Definition of Terms (continued)
7: Definition of Terms (continued)
8: Definition of Terms (continued)
9: Example Architecture Tiers
10: Tier 1: BC/HA/DR/HA
11: Tier 2: BC/HA/DR
12: Tier 3: BC/DR
13: Tier 4: BC/HA
14: Tier 5: BC
15: Standardized SLA
16: Standardized SLA (continued)
17: Standardized SLA (continued)
18: Standardized SLA (continued)
19: Standardized SLA (continued)
20: Summary

Service Level Agreements

First Previous Next Last


Definition of Terms

  • Business Continuity

    • Policies
      • those things that shall be done
    • Guidelines
      • those things that should be done
    • Standards
      • technical specifications derived from policies and guidelines
    • Procedures
      • step-by-step instructions for implementation of standards
    • Resource planning and deployment
    • Organizational Structure
    • Business Impact Analysis (BIA)
    • Security Management
    • Document Management
    • Change Management
    • Audit Management
    • Service Level Agreements


For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.

-
Slide 4
-
 

SLA Design
Slide 3
Slide 5


AIX FREE DEMO UNIX
Automated AIX Deployment
Reduce your DC costs

www.siteox.com

Business Web Site Hosting
$3.99 / month includes Tools,
Shopping Cart, Site Builder

www.siteox.com