Mt Xia: Technical Consulting Group

Business Continuity / Disaster Recovery / High Availability
Data Center Automation / Audit Response / Audit Compliance

Slide List

SLA Home
0: Title Slide
1: Scope
2: Perspective
3: Perspective (continued)
4: Definition of Terms
5: Definition of Terms (continued)
6: Definition of Terms (continued)
7: Definition of Terms (continued)
8: Definition of Terms (continued)
9: Example Architecture Tiers
10: Tier 1: BC/HA/DR/HA
11: Tier 2: BC/HA/DR
12: Tier 3: BC/DR
13: Tier 4: BC/HA
14: Tier 5: BC
15: Standardized SLA
16: Standardized SLA (continued)
17: Standardized SLA (continued)
18: Standardized SLA (continued)
19: Standardized SLA (continued)
20: Summary

Service Level Agreements

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Standardized Service Level Agreements (continued)

  • SLA Hardware Provisions

    • CPU can be guaranteed by number of CPU's (virtual or logical).
      • Underlying processing units associated with CPU's is NOT guaranteed or referenced by SLA.
      • Processing units are dynamic and controlled by service provider.
    • Memory
      • Unused memory may be reallocated dynamically to other LPARs.
    • Network bandwidth
      • May be shared or dedicated depending upon business function requirements.
    • Storage
      • Multi-tiered to accommodate tiered service structure.
    • Data Replication
      • Sync or Async replication between SANs.
      • Tape with automated replication between data centers.
      • Tape with off-site storage.
      • Local Tape only.


For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.

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Slide 18
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SLA Design
Slide 17
Slide 19


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