Service Level Agreements

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This is a slide presentation that describes the considerations when designing and creating Service Level Agreements (SLA's) in large Data Center Environments.

A Service Level Agreement is a document between a business function owner and a service provide which describes the roles, responsibilities, support, and maintenance schedules associated with a supported business function.

Begin the SLA Design slide show

For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.